REFUND POLICY

We want you to be completely satisfied with our service. Here's our refund policy.

Last updated: February 2026

1. Refund Eligibility

We offer a refund under the following conditions:

  • Refund requests must be made within 7 days of the initial purchase.
  • The service must have a verified technical issue that our support team is unable to resolve.
  • The customer must have contacted our support team and allowed reasonable time for troubleshooting before requesting a refund.

2. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Requests made after 7 days from the date of purchase
  • Issues caused by the customer's internet connection or device compatibility
  • Violation of our Terms of Service (e.g., account sharing, reselling)
  • Dissatisfaction with channel lineup or content changes
  • Failure to use the service (unused subscription time)
  • Services purchased during promotional or discounted offers, unless otherwise stated

3. How to Request a Refund

To request a refund, follow these steps:

  • Step 1: Contact our support team via email at [email protected] or via WhatsApp.
  • Step 2: Provide your order ID, email address, and a detailed description of the issue.
  • Step 3: Allow our team up to 48 hours to review your request and respond.

4. Refund Processing

Approved refunds will be processed using the original payment method. Please note:

  • PayPal: Refunds are typically processed within 3-5 business days.
  • Credit/Debit Card: Refunds may take 5-10 business days to appear on your statement.
  • Cryptocurrency: Due to the nature of crypto transactions, refunds will be issued in equivalent value at the current exchange rate.
  • Bank Transfer: Refunds are processed within 5-7 business days.

5. Partial Refunds

In certain cases, we may offer a partial refund or service credit instead of a full refund. This may include situations where the service was partially used or where issues were intermittent rather than persistent.

6. Free Trial Policy

Our free trial is provided so that customers can test the service before purchasing. Issues that could have been identified during a trial period may not be eligible for a refund after purchase.

7. Chargebacks

If a customer files a chargeback with their bank or payment provider before contacting our support team, the account will be immediately suspended. We encourage customers to reach out to us first so we can resolve any issues amicably.

8. Contact for Refund Inquiries

For any questions regarding refunds, please contact us at:

[email protected]